Home Zone Furniture offers Extended Warranty Plans for Leather and Fabric furniture. Home Zone Furniture is dedicated to a satisfying and positive experience with your furniture purchase. Be sure to read some of our customer letters.
Here is a specific list of normal warranty items.
Wooden Frame Parts/Springs
Home Zone’s Limited Warranty covers the repair or replacement of the above listed parts resulting from manufacturing/workmanship and material defects. This warranty covers the useful life of the product under normal use. Coverage is to the original consumer purchaser only and does not apply to rental, business, commercial, institutional or other non-residential users. HZ will pay the costs of labor to repair or replace defective parts for one (1) year from the date of the original purchase as long as suppliers’ parts are available.
The seat cushion foam and filling materials are warranted against defective material or workmanship for a period of one (1) year from the date of original purchase, against loss of resiliency. All cushioning will soften with normal use and will conform to the shape of the user; this should be considered normal wear and not as a loss of resiliency or a manufacturing defect. Labor, shipping and handling charges are covered for one (1) year from the date of original purchase.
Reclining, sleeper mechanisms and mattresses are warranted against material defects for Limited Lifetime for the original purchaser. HZ will repair or replace the mechanism at no cost to the original purchaser.
**Sitting on footrests, arms or backs of reclining furniture can cause the mechanism to bend. Bent mechanisms are not considered a manufacturing defect and are not covered under this warranty**
The upholstery fabric used on your furniture has a limited warranty for one (1) year from the date of purchase. The warranty covers seam failure, fabric separation and nap loss.
Natural marking such as scars, brands, grain variations, wrinkles, etc. are considered natural characteristics and should not be construed as defects. No two pieces of leather are alike. Therefore, color variations could occur. A one (1) year limited warranty is provided for repair or replacement of leather parts against manufacturing or material defects.
Fabric/Leather warranty does not cover fading, pilling, dye lot variations or damage caused by heavy soiling, improper cleaning or abuse. Any form of chemical application voids this warranty. The warranty is limited to the repair or replacement of the defective fabric/leather. HZ will pay for labor costs for defects covered by the fabric warranty for the period of one (1) year.
**Never expose furniture to direct sunlight as it may cause fading,
which is not covered under this warranty**
All Other Parts
All other parts not specifically warranted, including but not limited to hinges, shields, latches, table tops and drawers have a one (1) year limited warranty against defective material or workmanship. This warranty is limited to repair or replacement of the defective parts. Under this warranty, HZ will pay for reasonable and customary labor for one (1) year.
Any claim for service under this warranty must be made through the authorized dealer where the furniture was purchased. Retain your proof of purchase and this printed warranty to substantiate a claim for warranty service. It is the purchaser’s responsibility to return the product to a HZ store at their own cost for repair or replacement.
The warranty herein described shall be in Lieu of any other warranty, expressed or implied, including but not limited to any implied warranty of Merchantability or fitness for particular use. The parties agree that HZ’s sole liability and the purchaser’s exclusive remedy shall be for the repair or at HZ’s option, the replacement of defective part as provided herein. Notwithstanding the above, if replacement parts for the defective material are not available, HZ reserves the right to make reasonable compensation in Lieu of repair or replacement. Liability for incidental or consequential damages under the warranty is excluded. Some states do not allow limitations of incidental or consequential damages, so above limitations may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which may vary from state to state.
Do not allow children to play on mechanized furniture or operate the mechanism. Leg rest folds down on closing so that a child could possibly be injured. Always leave in an upright and closed position and keep hands and feet clear of mechanism.
Only an adult should operate it.
Here are some of our favorite customer letters!
I would like to express my gratitude for the way Jessica who works in your Weatherford, Texas store handled a problem I had with a piece of furniture I purchased in your store. She worked with me to make sure I was satisfied with the end results. Her sincere interest in making sure I was happy with my experience at your store has made me a satisfied customer. She is truly an asset to your business.
Abraham at Sherman, Tx Home Zone furniture has an amazing personality & customer service. Recommend anybody who goes to ask for Abraham. (Guy with the Beard)
I recently had numerous problems with a living room set I purchased last year, lets say the workmanship and material used was sub par. I was told at time of purchase that there was a year warranty and unfortunately I was forced to utilize that option. Your manager Kenneth was very helpful to me as well cautious to protect Home Zones interests. Once he made sure that the problem did in fact exist and was caused by poor quality materials and or workmanship he fulfilled the warranty.
I do not usually do this but he deserves credit, as a Manager myself I understand keeping an eye on the bottom line. I also know the importance of customer service and standing behind your product. Kenneth took care of both in this circumstance and I will not only to continue to do business with HomeZone, I will also let others know about my experience.
Dan B a sales consultant, was very informative, very helpful, and very nice. We really appreciate it and will definitely be back for all of our furnishing needs that home zone provides. Thank you!
I just wanted you to know what wonderful service your employees give to your customers. I purchased a leather love seat from the Weatherford store! When we got it home we found a scratch on the sofa! I contacted the store and they delivered a brand new sofa and also picked up the other one! That kind of service will certainly bring people like me back to your store and I will be telling others that is where they need to go!
Thank you for hiring such great people to work with!
Let me begin by saying we have furnished our entire 4350 sf home with Home Zone products, each bedroom, living room, sun room, and now our new media room. That being said, we have had most of our items delivered to our home via your company. We've never had a complaint, but today was just extra special.
This morning I had my new Maxim Mocha Sectional delivered by Randall and Herc. At $1800, you hope for a certain amount of delicate attention displayed when moving this monstrous 4 piece set into your home. From the time of arrival to departure, these guys were exceptional. Humorous, resourceful, and thorough. They actually had to move this couch, piece by piece, over a 5' brick courtyard wall to get it into our new media room-- a huge task in itself--still smiling and laughing the entire time. It's not often that you encounter movers, especially in the heat, that are in such high spirits. I was so impressed with their work ethic that I wanted to share with you how great they were.
If my business relied on people of brute strength and winning personalities, I would definitely try and steal them from you!
We look forward to doing more business with your company.
John & Tiffany A